These Terms and Conditions apply to every booking made with Safar Kolkata through safarkolkata.com, by phone or on WhatsApp. By booking, you agree to these terms.
Bookings
- A booking is confirmed only when we confirm it to you by call, SMS, email or WhatsApp, with the car type and fare.
- Please give a correct name, phone number, pickup point and time. We are not responsible for delays caused by wrong details.
- Vehicle models shown on the site are examples of each category. The exact model depends on availability.
Fares and extra charges
- Fares shown on the website are indicative estimates. The final fare is the one confirmed at booking.
- Unless the confirmed quote says otherwise, tolls, parking, state entry and permit fees, and driver night charges are paid extra at actual cost.
- If the trip goes beyond the confirmed kilometres or hours, the extra distance and time are charged at the rates shared at booking.
- Changes to the route, stops or destination during the trip may change the fare.
Pickup and waiting
- Please be ready at the pickup point at the booked time.
- For airport and railway pickups, share your flight or train number so the driver can track delays.
- Waiting beyond the time included in your booking may be charged.
Cancellation before the trip starts
If your plans change, tell us as early as possible by call or WhatsApp. Any cancellation charge that applies to your booking is told to you when the booking is confirmed.
Cancellation during the trip (mid-trip cancellation)
If you end or cancel a trip after it has started, before it is completed, the confirmed trip fare no longer applies. Instead, you pay for the time the vehicle was with you at INR 1000 per hour.
Time is counted from the pickup time until the vehicle is released. Tolls, parking and other charges already incurred during that time are paid in addition.
Example: if the vehicle was with you for 5 hours before you cancelled the trip, the charge is 5 x INR 1000 = INR 5000, plus tolls and parking already incurred.
Payment
Payment is made as agreed at booking: to the driver or to us, in cash or by UPI or bank transfer. Please ask for a receipt.
Passenger responsibilities
- Do not carry illegal, dangerous or prohibited items.
- Do not ask the driver to break traffic rules or drive unsafely.
- Damage to the vehicle caused by passengers will be charged at the actual repair cost.
- Passengers are responsible for their own luggage and belongings.
- The driver may refuse or end a trip if a passenger behaves in an unsafe or abusive way. In that case the mid-trip cancellation charge above applies.
Delays and events outside our control
Travel times are estimates. We are not liable for delays or missed flights, trains or events caused by traffic, weather, road closures, festivals, strikes, accidents, breakdowns or government orders. If a vehicle breaks down, we will try to arrange a replacement as quickly as possible.
Limitation of liability
To the extent allowed by law, our total liability for any booking is limited to the fare paid for that booking. We are not liable for indirect or consequential losses.
Driver applicants
Submitting a driver application does not guarantee approval. We verify documents and may accept or reject an application at our discretion. Approved drivers must follow our separate driver guidelines.
Governing law
These terms are governed by the laws of India. Courts in Kolkata, West Bengal have exclusive jurisdiction over any dispute.
Contact
Safar Kolkata, Kolkata, West Bengal, India. Email: info@safarkolkata.com. Phone and WhatsApp: +91 63501 08464.